Deliverables
Each engagement includes defined deliverables, service levels, milestones, or subscription features described in an approved proposal, invoice, order confirmation, or implementation plan.
Communication and Approvals
Project communication may take place by email, meetings, shared documents, or client workspaces. Feedback and approvals provided through these channels may be used to progress delivery.
Access and Dependencies
The client must provide timely access to content, technical accounts, brand materials, and decision-makers when required. Delays caused by missing dependencies may affect delivery timelines.
Hosting and Third-Party Services
Where third-party platforms are required for hosting, domains, integrations, analytics, email delivery, or payment processing, their separate terms may also apply. Zinduka Digital Solutions Ltd. is not responsible for outages or policy changes imposed by those providers.
Fees and Renewals
Fees may include one-time project charges, monthly subscription fees, maintenance charges, or support retainers. Recurring services continue according to the selected billing cycle unless canceled under the applicable terms.
Ownership After Full Payment
Unless otherwise agreed in writing, ownership of final deliverables transfers to the client after full payment has been received. Pre-existing tools, templates, frameworks, internal methods, and third-party components remain the property of their respective owners.
Support and Warranty Window
Where included, a limited support or warranty period may apply after delivery for bug fixes or agreed adjustments. New features or scope extensions are handled separately.
Termination
Either party may terminate an engagement if the other materially breaches agreed terms or if continuing the engagement becomes impossible for legal, compliance, or operational reasons. Work already completed, approved, or substantially performed remains payable.
Contact
Questions about engagement terms, service scope, or documentation can be sent to zinduka-digital@tutamail.com.